Badminton Store takes extra care to ensure that your item arrives to you in a safe and timely manner. Orders are dispatched once payment has cleared. Please allow 1-2 business days for processing time to prepare your order. Most orders are received within 3-12 business days.
Due to the nature of our products, Badminton Store uses selected couriers for the method of delivery, unless otherwise negotiated. It is in our best interest that your order is delivered as quickly and safely as possible, for this reason Badminton Store insures all packages and tracks them using Registered Post. Badminton Store only ships to Australian addresses.
In the unlikely event that an item is damaged during transit, you must contact us within forty eight (48) hours of receiving your item. This urgency is crucial to ensure that a claim can be made against the delivery company for compensation of the damage incurred. It is important to note that in this situation neither the manufacturer, supplier or retailer (Badminton Store) are responsible for any damages incurred during transit. However, we do our best to ensure that any damages incurred during transit are rectified immediately with the delivery company. It is your responsibility to examine your product(s) immediately after receiving them. If you fail to contact us within the specified time period (48 hours), it will be assumed that you have accepted the item in an undamaged state and Badminton Store shall not be liable to pay for or replace that item.
If a product is found to be DOA (‘Dead on Arrival’), (that is, not damaged during transit) we must be notified within two (2) business days of you receiving your product. In this situation, it remains your responsibility to return the product back to Badminton Store, with consent from Badminton Store. The product must include all original packaging and be in an unused condition with any labels still attached and that you take care to pack the items carefully when returning to be accepted for inspection. You may wish to return the goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit. The return of the product will be at your own cost.
Once we receive the ‘faulty product’ we will inspect and determine whether or not the product has a manufacturers defect. If the product is found to be faulty, a replacement of the exact same product will be dispatched immediately. If for any reason that is uncontrollable by Badminton Store, that a product is no longer available, a new product may be negotiated to the same value as the original purchase. If the product is not found to be faulty, the product will be sent back to you immediately.
For other cases where a return of the purchased product(s) is due to one of the following, we will charge a 15% restocking fee, and the buyer will be paying for the shipping fee to return the product(s):
- Doesn’t fit
- Change of mind
- Found a better price
- Just didn’t like it
- Ordered by mistake
If you would like to arrange a return, please contact us and we will help make the process as simple as possible for you.
All products are backed up by their own manufacturer’s warranties. Although Badminton Store does not actually provide the warranty, we endeavor to help our customers with any warranty issues that may arise. It is important to know that Badminton Store is not an authorized repair agent. In many cases, manufacturers may repair at their own factory, or have a select few authorized repair agents. In any case, Badminton Store is happy to help, and when required, will find out and pass on instructions from the manufacturer as to where, when and if a product can be repaired. The cost of shipping to an authorized repair agent, and return shipping will be at your expense.
If for any reason you do not follow your obligations under this agreement, Badminton Store will no longer be liable for any damages, losses, expenses or claims made against Badminton Store.
Please feel free to contact us if you have any other questions that hasn’t been covered above.